Larry R
Old Mossy Horns
How is it that so many companies make and sell products that are defective. Once the consumer purchases the product and finds it to be defective the company wants the consumer to pay to send the product back to the company BEFORE they will replace the item??????? I have no problem returning the item, my beef is having to pay for another defective product then on top of that pay to return the defective product.
I just replaced the bolts on my crossbow so that I could use the lighted nocks. I purchased six lighted nocks from NOCTURNAL, two nocks per pack and believe me they were not cheap. I inserted the first nock into the bolt and placed the practice "Rage" broadhead on the bolt. Fired the POS and the nock did not light up at all. I fired the bolt numerous times and it never did light up. Out of the six nocks, three of them failed to light up.
I contacted the sports store where I purchased the nocks, broadheads and bolts and they said I would have to contact NOCTURNAL for replacement. I contacted NOCTURNAL and they advised at first that they no longer make that brand of lighted nocks. They asked me to provide the information on the bolts so they could locate a suitable replacement nock. I provided that information. In a later e mail Ashley told me that she had located some of the same nocks that I had purchased. Then came the "great customer service". You must ship the defective nocks back to our company before we can send the new nocks. What kind of BS is this?
I e mailed her that I have no problem with sending the defective nocks back but I do have heartburn about having to pay for a product that was defective to start with. I told her to send me a prepaid mailing label and I would be glad to return the nocks. Her response is that this was not their company policy. I told her exactly what I thought of her company's policy. I also told her that I would make sure I post their customer service policy on every hunting and fishing forum I visit as well as letting all my friends know of their defective products and ludicrous policies.
This isn't the first nor the second time I have run into this kind of customer service policy. It happened several times with the Covert game cameras until the point where I refused to purchase another COVERT game camera.
What we ALL need to do is make sure ALL of our friends know of these despicable policies. Make sure we post these "policies" on every hunting and fishing forum we visit. Most of all we need to discourage EVERYONE from purchasing products from such companies. If their quality control is so bad then we should take every action possible to run them out of their deceptive practices.
COVERT and NOCTURNAL both have these return policies even though the products are defective when they leave the factory.
I've done my part, now its up to many others to help make these policies go away.
I just replaced the bolts on my crossbow so that I could use the lighted nocks. I purchased six lighted nocks from NOCTURNAL, two nocks per pack and believe me they were not cheap. I inserted the first nock into the bolt and placed the practice "Rage" broadhead on the bolt. Fired the POS and the nock did not light up at all. I fired the bolt numerous times and it never did light up. Out of the six nocks, three of them failed to light up.
I contacted the sports store where I purchased the nocks, broadheads and bolts and they said I would have to contact NOCTURNAL for replacement. I contacted NOCTURNAL and they advised at first that they no longer make that brand of lighted nocks. They asked me to provide the information on the bolts so they could locate a suitable replacement nock. I provided that information. In a later e mail Ashley told me that she had located some of the same nocks that I had purchased. Then came the "great customer service". You must ship the defective nocks back to our company before we can send the new nocks. What kind of BS is this?
I e mailed her that I have no problem with sending the defective nocks back but I do have heartburn about having to pay for a product that was defective to start with. I told her to send me a prepaid mailing label and I would be glad to return the nocks. Her response is that this was not their company policy. I told her exactly what I thought of her company's policy. I also told her that I would make sure I post their customer service policy on every hunting and fishing forum I visit as well as letting all my friends know of their defective products and ludicrous policies.
This isn't the first nor the second time I have run into this kind of customer service policy. It happened several times with the Covert game cameras until the point where I refused to purchase another COVERT game camera.
What we ALL need to do is make sure ALL of our friends know of these despicable policies. Make sure we post these "policies" on every hunting and fishing forum we visit. Most of all we need to discourage EVERYONE from purchasing products from such companies. If their quality control is so bad then we should take every action possible to run them out of their deceptive practices.
COVERT and NOCTURNAL both have these return policies even though the products are defective when they leave the factory.
I've done my part, now its up to many others to help make these policies go away.