nckeith
Ten Pointer
Playing off the other thread, I wanted to give a heads up to anyone in the Union County area regarding Indian Trail Chrysler Jeep Dodge. I will keep the story brief. however in July 2015 I purchased a 2015 Jeep JKU which is the 4 door wrangler. I proceeded to turn it into a real jeep with a Fox lift, new wheels, tires etc. It was a fun summer and fall with my doors and roof off. I stored inside all winter and took it for rides on the weekend. Summer of 2016 I take the doors and roof off again. Still running great. Early September its starts to rain and at this point I'm waiting on my new 2017 Super Duty. I had promised my nephew my 2010 F150 so I put the roof and doors back on for work commuting and figure I will drive the jeep for 3-4 months. Needless to say I noticed a humming and rattling.
Here's where the story gets good.
September 17th I drop the jeep off with 8000 miles. I'm told its a torn transmission mount. Ok, two days later pick it up and it still vibrating and humming.
Between 9/17-12/3 They replace the Transmission mounts, the engine mounts, the harmonic balancer, the exhaust manifold and exaust, the body mounts, the torque converter and misc. other half assed measures the Jeep STAR Team directs them to do.
Turns out the engine has some internal machining that is bad and creates a harmonic resonance, confirmed with some type of diagnostic oscillator. new motor delivered to the dealer on 12/3/16.
As of today I still don't have the Jeep back. At some point they ruined the transfer case, the new motor leaked oil. Today the owner of the dealership told me its still not put together and the lost OEM bolts.
I obviously hired an attorney but when they offered a replacement I would have to pay the difference out of pocket between the old MSRP and the new MSRP. Not to mention I have 5k in accessories. Needless to say I am spitting nails mad. I'm Still waiting on a buyback offer but I will still be out.
I see it as I had 3 options. Replacement, Buyback or the darn thing returned to me in working order. The dealership is incompetent. The owner had the nerve to be mad at me for leaving bad reviews on Yelp.
Anyway, I would strongly warn anyone against them. I see 9/17-12/3 as the fault of the legendary reliability of Jeep Dodge Chrysler. However, since 12/3 its pure incompetence on the part of the dealer. I am blessed this is a 3rd "formerly fun" car, but at this point I hope I never see the damn thing again. I've been insuring it, paying taxes and registration and the opportunity cost of not having my 30k in the bank vs sitting on his lot. not to mention how bad is it for a car with a softtop to be sitting outside all these months. Anyway consider yourself warned.
Here's where the story gets good.
September 17th I drop the jeep off with 8000 miles. I'm told its a torn transmission mount. Ok, two days later pick it up and it still vibrating and humming.
Between 9/17-12/3 They replace the Transmission mounts, the engine mounts, the harmonic balancer, the exhaust manifold and exaust, the body mounts, the torque converter and misc. other half assed measures the Jeep STAR Team directs them to do.
Turns out the engine has some internal machining that is bad and creates a harmonic resonance, confirmed with some type of diagnostic oscillator. new motor delivered to the dealer on 12/3/16.
As of today I still don't have the Jeep back. At some point they ruined the transfer case, the new motor leaked oil. Today the owner of the dealership told me its still not put together and the lost OEM bolts.
I obviously hired an attorney but when they offered a replacement I would have to pay the difference out of pocket between the old MSRP and the new MSRP. Not to mention I have 5k in accessories. Needless to say I am spitting nails mad. I'm Still waiting on a buyback offer but I will still be out.
I see it as I had 3 options. Replacement, Buyback or the darn thing returned to me in working order. The dealership is incompetent. The owner had the nerve to be mad at me for leaving bad reviews on Yelp.
Anyway, I would strongly warn anyone against them. I see 9/17-12/3 as the fault of the legendary reliability of Jeep Dodge Chrysler. However, since 12/3 its pure incompetence on the part of the dealer. I am blessed this is a 3rd "formerly fun" car, but at this point I hope I never see the damn thing again. I've been insuring it, paying taxes and registration and the opportunity cost of not having my 30k in the bank vs sitting on his lot. not to mention how bad is it for a car with a softtop to be sitting outside all these months. Anyway consider yourself warned.